Frequently Asked Questions
Hopefully you can find the answer below, but please get in touch if you can't find what you are looking for. We are available for phone queries 9am - 6pm (Mon-Sat) and will respond to any email enquiry within 24 hours.
What Delivery Options Are Available?
Free standard delivery is offered for all our products. At an additional cost, you may be able to select express delivery and be sitting comfortably within 2 days. Where applicable, this option will available for selection at checkout.
Please note that delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands are all not included within our free delivery service. Please contact us for a quotation.
Please note that delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands are all not included within our free delivery service. Please contact us for a quotation.
How do I return an item?
We offer a no quibble 14 day returns policy where you change your mind. To return an item go to our
Returns Page
and search for your order by order number or email address.
Do You Ship Internationally?
We currently only ship within the UK
Can I see your products before buying?
In order to bring you the best prices we are an online only retailer, meaning it is not possible to view products in advance. However, we try to show and describe our products as accurately as possible. If your purchase doesn't match your expectations, or if you are not happy for any reason, you are able to return them to us within 14 days of receipt.
We are always available to discuss our products or even something you would like us to find, so please give us a call and we'll help you the best we can.
We are always available to discuss our products or even something you would like us to find, so please give us a call and we'll help you the best we can.
Can I Track my order?
You may be able to track your order depending on the courier. If this option is available it will be shown within the checkout process.
We like to take a contact number so our couriers can update you with the latest delivery information.
We like to take a contact number so our couriers can update you with the latest delivery information.
Do your products have a full warranty against defects?
Absolutely! We stand by the quality of our products, and if the customer is not fully satisfied then neither are we. All our products have a full 1 year warranty against manufacturing defects in workmanship, materials and construction.
In the event that a defect is found within this period, we will either repair or replace the defective item, at our discretion.
In the event that a defect is found within this period, we will either repair or replace the defective item, at our discretion.